Return & Refund Policy

Return requests

Return requests should be raised with order details, product photos, packaging photos, and the reason for review. Fire safety products may be rejected if used, installed, tampered, damaged after delivery, missing parts, or not in original condition.

Damaged or incorrect item

If an item arrives damaged or incorrect, contact support promptly with photos of the product, packaging, shipping label, and order details so the case can be reviewed.

Refund processing

Approved refunds are processed through the original payment route where possible. Bank, gateway, and payment-provider timelines may apply after Graha Kavach initiates the refund.

Non-returnable cases

Installed, used, discharged, tampered, incomplete, expired, or customer-damaged fire safety products may not be eligible for return or refund.

Replacement option

Where appropriate, Graha Kavach may offer replacement instead of refund, especially for verified transit damage or incorrect dispatch.