Cancellation Policy

Before dispatch

Cancellation requests can be reviewed before dispatch. Contact support with the order number as soon as possible, because orders may move quickly into packing and courier handover.

After dispatch

Once shipped, cancellation may not be possible. The request may then be handled under the Return & Refund Policy after delivery or return-to-origin review.

Failed payments

If payment fails or is not confirmed by the payment provider, the order may not be processed. Any debited amount is subject to the payment provider or bank reconciliation timeline.

Refund route

If a prepaid order is cancelled and eligible for refund, the refund is processed through the original payment route where possible.

Operational cancellation

Graha Kavach may cancel an order if details cannot be verified, payment is not confirmed, stock is unavailable, delivery is not serviceable, or a pricing/system error is identified.